Return & Exchange Policy

Please read carefully the following terms and conditions for all returns and exchanges. By ordering merchandise from us, you are accepting these terms and conditions for returns and exchanges.

GENERAL TERMS (short version)

Please examine all purchases immediately and contact us for a RA# within 3 days of receipt of your order if there are any problems. A RA# is an authorization number used to identify who the return is coming from and whether it is for a refund, a credit, or an exchange. No refunds, credits, or exchanges will be made without a RA#. Our receipt of all returns and exchanges must be completed within 30 days from the invoice date of your original order. No returns or exchanges will be accepted after these 30 days, no exceptions. No returns, credits, or exchanges will be made for merchandise returned in less than original pristine condition. No refunds or credits will be given for all shipping and handling charges. All return and exchange shipping charges are the responsibility of the customer.

SPECIFIC TERMS (detailed version)

Terms & Conditions for Returning Merchandise:

Merchandise must be returned in their original condition with all  packaging materials intact and hang tags still attached with their original plastic staple. Removal of hang tag indicates that the garment has been worn. Hangers must be returned in undamaged condition, and original plastic packaging must be over the garments to protect the garments.

No returns will be accepted for any merchandise that have ANY signs of having been worn, washed, dry-cleaned, altered, or damaged in any way, including stains or odors (such as cigarette/cigar smoke, body odor, or perfume smells). Any merchandise returned in less than originally shipped condition makes the merchandise "used" and not re-sellable. We reserve the right to refuse to refund or exchange for merchandise returned in less than original condition. We, therefore, will not accept their return, and no refund or exchanges will be issued.

Custom (custom sizing or custom trim) orders are not returnable. No refunds or credits will be given for shipping and handling charges.

If items are returned in less than original condition or items are received after the 30 day return limit,  we will charge you our flat rate shipping and handling fees to return them to you if you would like us to ship them back to you.

Please see paragraphs below for procedures to return or exchange merchandise.

Procedures For Returns:

Please examine all purchases upon receipt and report any problems immediately.  Please contact us within 3 days of receipt for a Return Authorization Number (RA#) prior to returning any merchandise.  A RA number is used to identify who the return is coming from and whether it is for a refund or for an exchange. Please write the RA# boldly on the outside of the returning box. No refunds or exchanges will be made without a RA Number. Packages returned for refunds or exchange without a RA number will not be processed. All requests for RA numbers must be done by email. No RA numbers will be given by phone.

Customers must submit requests for  returns or exchanges immediately (within 24 hours) upon delivery of their order. All returning merchandise  must be received back by us within 30 days from the date we shipped your original order or the  invoice date. All returns and exchanges must be completed within these 30 days.  No returns or exchanges will be accepted after 30 days. NO EXCEPTIONS.

Return postage is the responsibility of the customer, not the seller. Please also note that returning packages must be prepaid 100%. We will not accept packages with postage due. When returning your merchandise, we recommend that you insure your package. We will not be responsible for missing packages. Even if you have proof of mailing, we can not refund for merchandise that is not received by us.

When we receive your returning items within the 30 days from invoice date, we will refund to you for the amount of the returning merchandise less shipping and handling charges.

Procedures For Exchanges:

All requirements for returns and conditions of returning merchandise apply to exchanges (please refer to above paragraphs). Customers are responsible for prepaying postage to return items to us as well as paying for shipping and handling of exchange items we ship to you.

Customers must submit requests for  returns or exchanges within 3 day from receipt of their order. All returning merchandise  must be received back by us within 30 days from the date we shipped your original order or the  invoice date. All returns and exchanges must be completed within these 30 days. No returns or exchanges will be accepted after 30 days. NO EXCEPTIONS. The 30 days return/exchange period is counted from your original order's invoice date. Subsequent exchange orders are NOT counted in the 30 days, and shipment of any exchange orders will NOT re-set the clock for another 30 days.

If you are exchanging, please do not submit a new order, as all your order information and return authorization number will be associated with your original order. Placing a new order will NOT extend or re-set the 30 day return/exchange period. The 30 day period starts from the date of your original order invoice, NOT from the exchange order invoice.

If you would like us to ship you exchange  merchandise prior to return of your  merchandise, we will charge you for the price of the exchange piece(s) plus our flat rate shipping and handling charges. The flat rate shipping and handling charges apply whether you are exchanging an entire tuxedo package or just one bow-tie.

Flat rate shipping and handling by priority mail is $10 for the first item and $5 for each additional item. Flat rate shipping and handling by express mail is $25 for the first item and $10 for each additional item. Flat rate shipping and handling for international orders is $35 for the first item and $10 for each additional item.

You have the option of waiting until we receive your return item(s) before we ship your exchange item(s). If you choose this option, we will charge just the flat rate shipping charges when we ship your exchange item(s). Please let us know if you want us to wait for your return before shipping the exchange item when you contact us for the return authorization number.

See our Shipping Options page for information about our flat rate shipping charges for shipping your exchange items or to return items to you.